Refund Policy for Hosting-Related Tools

At Cloud Portal24, we strive to provide top-notch hosting-related tools to meet the diverse needs of our valued customers. As part of our commitment to transparency and customer satisfaction, we have formulated a comprehensive refund policy tailored to different product categories to ensure a fair and equitable experience for all.

1. Pay-Per-Hour Products (e.g., EC2, Cloud Infrastructures):

For products billed on a pay-per-hour basis, such as EC2 instances and cloud infrastructures, we operate on a usage-based payment model. This means that customers are only charged for the resources they utilize during the specified period. As a result, there are no refunds for pay-per-hour products, as customers have the flexibility to cancel or modify their usage at any time, ensuring they only pay for what they use.

2. Registered Domain Names:

Upon registration, domain names become immediately active and operational. Therefore, refunds for registered domain names are not available once the registration process is complete. We advise customers to carefully consider their domain choices before finalizing their purchase to avoid any inconvenience.

3. Monthly Products (e.g., VPS):

For monthly subscription-based products such as Virtual Private Servers (VPS), we offer a refund policy based on hourly usage. Customers are eligible for a refund for the unused portion of their subscription, calculated at an hourly rate. This ensures fair compensation for customers who no longer require the service, while also accounting for any usage during the billing period.

Exception

Certain VPS providers, like OVH Virtual Private Servers, do not provide refunds once the VPS has been activated.

4. Virtual Phone Numbers:

Refunds for virtual phone numbers are provided under specific circumstances. If a purchased virtual phone number fails to function for its intended purpose on any website, customers are entitled to a refund. However, no refunds will be issued if the virtual phone number functions correctly on popular websites. In such cases, the decision to replace the virtual phone number or offer a refund lies at the discretion of the admin and site owner, ensuring a personalized resolution process.

At Cloud Portal24, we prioritize customer satisfaction and strive to uphold the highest standards of service excellence. While our refund policy is designed to be fair and transparent, we encourage customers to reach out to our support team for any inquiries or assistance regarding their purchases. We are committed to resolving any issues promptly and ensuring a positive experience for all our customers.

With this detailed refund policy in place, we aim to foster trust and confidence in our hosting-related tools, empowering customers to make informed decisions and maximize their online presence with ease.